SMS terms and opt-in

Last updated: 08/24/2026

This page covers two separate messaging programs. They use different phone numbers, collect consent differently, and are registered separately with the mobile carriers. Part A is messages UpFront sends to its own customers — the business owners who hold an UpFront account. Part B is messages a home-service business sends to its own customers using UpFront as its software. If you are a homeowner who heard from a contractor, Part B applies to you.

Part A — Messages UpFront sends to its own account holders

A1. Who is sending

UpFront Solutions LLC, doing business as “UpFront”, a New York limited liability company providing software for home-service business owners. These messages come from UpFront to you, the account holder, about your own UpFront account. No other business is involved.

A2. What you may receive

Transactional messages about your account, and only these:

• Billing and subscription alerts — a payment that failed, a card about to expire, a renewal.
• Security notifications — a sign-in from a new device, a password change.
• Account and service updates — activity that needs your attention, such as a missed call your AI receptionist handled, or a message from one of your customers.

UpFront: we couldn’t process your payment. Update your card: https://www.startuf.com/#/settings

UpFront AI Receptionist: Missed call from Jane D. (716) 555-0142 — View: https://www.startuf.com/#/pipeline

These are service messages, not marketing or promotional content. We do not send advertising on this program.

A3. Who receives them

Only people who hold an UpFront account and who have opted in. UpFront does not purchase, rent, or scrape phone numbers, and never sends unsolicited messages.

A4. How you opt in — one method, a web form

Consent is collected in a web form, from an unchecked box shown beneath the phone number field when you create your UpFront account. The same form is available at /sms-consent-form. This is the only way consent is collected for Part A.

☐ I agree to receive text messages from UpFront Solutions LLC about my UpFront account: billing and subscription alerts, security notifications, and account activity. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

The box is unchecked by default and is separate from accepting our Terms of Service. Signing up, subscribing, and using every feature of UpFront work exactly the same whether or not you tick it. Leaving it unticked simply means we do not text you.

A5. How to opt out

Reply STOP to any message to stop all Part A messages immediately. You will get one confirmation and nothing further unless you reply START. Reply HELP at any time for support contact details. You can also change it in Settings, or email support@startuf.com.

A6. Frequency and cost

Message frequency varies with your account activity; many weeks carry none. UpFront does not charge for SMS, but message and data rates may apply depending on your carrier and plan.

Part B — Messages a contractor sends to their own customers

Home-service businesses use UpFront to communicate with the homeowners they serve. Those messages are sent by the contractor, to their own customer, and the contractor is responsible for having that customer’s consent. They are sent from a different phone number than Part A and are registered separately with the mobile carriers.

B1. What a homeowner may receive

• Quote signature requests — a secure link to review and sign a quote.
• Invoice notifications — an invoice ready to view and pay, plus payment confirmations.
• Appointment reminders and job status updates — scheduled work, reminders, crew on the way, job complete.

Your quote from Smith Landscaping is ready to sign: https://www.startuf.com/sign/abc123

Invoice #1042 from Smith Landscaping is ready: https://www.startuf.com/pay/abc123

Reminder: Lawn service scheduled for 05/27/2026 at 9:00 AM.

These are transactional service messages tied to work the homeowner has requested. They are not marketing, and no promotional content is sent on this program.

B2. Consent and opt-out

A homeowner receives these only after giving their phone number to the contractor for the purpose of the work — on the contractor’s booking form, in their client portal, or directly to the business. The contractor is responsible for confirming that consent before any message is sent, and UpFront requires them to record it. Full detail is at /sms-consent.

Reply STOP to any such message to stop all texts from that contractor, or HELP for support contact details.

Privacy

Phone numbers and message content are handled in accordance with our Privacy Policy. We never sell phone numbers, and we never share them with third parties for marketing purposes. Consent and opt-in data are not shared with third parties for marketing under any circumstances.

Contact

UpFront Solutions LLC
Email: support@startuf.com
Phone: +1 (866) 481-3110
See also our Terms & Conditions and Privacy Policy.