Support & FAQ

Last updated: 08/24/2026

Answers to the questions owners ask most. If you don't see what you need, email us — contact details are below.

Does UpFront charge fees on customer payments?

No. UpFront charges no platform fee on the payments you accept — you keep everything except Stripe's own processing fees (2.9% + $0.30), which go to Stripe, not to us. Cash, check, and payments taken outside UpFront cost you nothing at all. You can see the full breakdown on every invoice in the app, and in Settings → Payments.

Our Terms reserve the right to charge a platform fee on payments accepted through UpFront's integrated checkout. We are not charging one today, and if that changes we will email every affected owner at least 30 days before it takes effect.

How do I contact support?

Email patrick@startuf.com for anything urgent or founder-level. Email support@startuf.com for billing, account, or general questions.

Can I export my data?

Yes. Any time, from Settings → Data. You get everything as CSV, no questions asked.

What happens if I stop using UpFront?

Your data stays yours. Export it before you cancel and you keep everything.