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Terms of Service

Last updated: 08/24/2026

These Terms of Service (the "Terms") govern your access to and use of the software services provided by UpFront Solutions LLC, a New York limited liability company doing business as "UpFront" ("UpFront", "we", "us", "our"). By creating an account or using the service, you agree to these Terms.

1. Acceptance of Terms

By signing up for, accessing, or using UpFront in any way, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business. If you do not agree, do not use the service.

2. Description of Service

UpFront is a software platform built for owners of home-service businesses (such as landscaping, HVAC, plumbing, roofing, electrical, cleaning, painting, pest control, and similar trades). The service helps you manage jobs, clients, quotes, invoices, scheduling, crew, a client portal, a financing connector, and related operations. UpFront is a tool you use to run your business. UpFront is not a party to any transaction, agreement, or relationship between you and your end-clients, your crew, or any third-party service you connect.

3. Account Registration

You must be at least 18 years old to create an account. You agree to provide accurate, current, and complete information at sign-up and to keep it updated. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us at support@startuf.com promptly if you suspect unauthorized access.

4. Subscription, Billing, and Payment

UpFront is offered as a subscription at $149 per month, flat. We do not charge per-seat fees on your subscription. Stripe's payment processing fees on the payments you collect from your customers pass through directly from Stripe. When you accept those payments through UpFront's integrated Stripe checkout, a UpFront platform fee also applies, as described in the Payment platform fees paragraph below.

Subscriptions are billed monthly in advance through Stripe using the payment method on file. Charges are non-refundable except as stated in our Refund Policy. You may cancel at any time from your Settings; your access continues until the end of the period you have already paid for. If a payment fails, we may suspend access until the balance is resolved.

Payment platform fees. When you accept customer payments through UpFront's integrated Stripe checkout, UpFront charges a 2% platform fee on the gross transaction amount, in addition to Stripe's standard processing fees (currently 2.9% + $0.30 per transaction). These fees are deducted automatically from each payout to your bank account. Payments accepted outside of UpFront's integrated checkout (physical checks, cash, or payments processed through another provider) are not subject to the UpFront platform fee. Fee rates may be updated with 30 days' notice via email.

5. Customer Data and Ownership

You retain all rights to the data you and your business put into UpFront — client records, jobs, photos, quotes, invoices, notes, and other content (your "Customer Data"). You grant UpFront a limited, worldwide, non-exclusive license to host, process, transmit, and display your Customer Data solely for the purpose of providing and improving the service.

We will not sell your Customer Data. If you cancel your subscription, you may export your data for up to 30 days after cancellation, after which it may be permanently deleted from active systems in accordance with our Privacy Policy.

6. Acceptable Use

You agree not to use UpFront to:

7. Third-Party Services

UpFront integrates with third-party providers including, without limitation, Stripe (payments), Resend (email), Twilio (SMS and voice), Google services (calendar, reviews, maps), Wisetack (consumer financing), and weather data APIs. Your use of those integrations may be subject to the terms and privacy policies of those providers, and you are responsible for complying with them. UpFront is not responsible for outages, errors, or content originating from third-party services.

8. Intellectual Property

UpFront, the UpFront logo, the slogan "Keep everything UpFront. Keep everyone happy.", and the software, design, and content of the service are the property of UpFront Solutions LLC and are protected by copyright, trademark, and other intellectual property laws. The slogan "Keep everything UpFront. Keep everyone happy." is a trademark of UpFront Solutions LLC. While your subscription is active and in good standing, we grant you a non-exclusive, non-transferable, revocable license to access and use the service for your own internal business use.

9. Termination

You may terminate your subscription at any time from Settings. We may suspend or terminate your access if you materially breach these Terms, fail to pay amounts due, or use the service in a way that creates legal exposure or meaningful risk for us, our other customers, or third parties. Where reasonable, we will give you notice and an opportunity to cure before terminating.

10. Disclaimer of Warranties

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. UpFront does not warrant that the service will meet your business requirements or that any defects will be corrected.

11. Limitation of Liability

To the maximum extent permitted by law, UpFront's total cumulative liability arising out of or related to these Terms or the service is limited to the amount you actually paid UpFront in the twelve (12) months immediately before the event giving rise to the claim, and in no case more than $1,200. UpFront will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages. Nothing in this section limits liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless UpFront Solutions LLC and its officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of (a) your use or misuse of the service, (b) your violation of these Terms, (c) your Customer Data or the relationship between you and your end-clients, crew, or other counterparties, or (d) your violation of any applicable law or third-party right.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Any dispute arising out of or related to these Terms or the service will be resolved exclusively in the state or federal courts located in Erie County, New York, and you consent to personal jurisdiction and venue there. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

14. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you by email or with an in-app banner at least a reasonable period before the change takes effect. Your continued use of the service after the effective date of an updated version of these Terms constitutes your acceptance of the changes. If you do not agree, your remedy is to stop using the service and cancel your subscription.

15. Contact

UpFront Solutions LLC
Email: support@startuf.com