Refund & Cancellation Policy

Last updated: 05/23/2026

We want UpFront to feel like a fair deal. Here is exactly how cancellations and refunds work for the $149/month subscription.

Cancelling your subscription

You can cancel any time from Settings → Billing. Cancellation takes effect at the end of the current billing period — you keep full access until then, and you are not billed again.

Money-back week on your first month

Monthly subscription charges are generally non-refundable. However, if you cancel within 7 days of your first charge and you have created or sent fewer than 10 jobs, quotes, or invoices in total, we will refund that first charge in full. We call this our money-back week, and it is meant to be a real, honest try-before-you-commit window.

After the money-back week

After the first 7 days, we do not offer prorated refunds for partial months. You may cancel at any time and you will keep access for the rest of the month you have already paid for.

Material feature changes

If we materially break, remove, or take away a feature you were paying for and you cancel within 30 days of that change, you may request a prorated refund for the unused portion of your subscription. Email us at support@startuf.com with the details and we will work it out.

Chargebacks

If you have a billing concern, please email us first at support@startuf.com before filing a chargeback with your bank. Chargebacks filed without prior contact may result in account suspension while we investigate.

How refunds are processed

Approved refunds are issued to the original payment method on file and typically appear within 5 to 10 business days, depending on your bank or card issuer.